Frequently Asked Questions

How can I place an order?

You can place an order through our online store here, or send us an email with your order to [email protected]

Do you sell shipping labels for Aus Post?

We sell shipping labels that are compatible with most courier services (Aus Post/StarTrack, Direct Freight, DHL, etc), click here to see our range.

What’s the difference between direct thermal and thermal transfer?

Direct thermal is a thermosensitive paper that reacts to heat to create the print, and is suitable for general purpose barcode labelling, industrial tracking, and logistics and warehouse applications.

Thermal transfer is a matt coated paper designed for high quality thermal transfer applications, and is suitable for use in logistics, and identifications and tracking applications in office, hospital, and retail environments.

What core size do I need?

Labels provided on a 25mm core will fit in most desktop printers, and labels on a 76mm core will fit most midrange and industrial printers.

Can I return my order?

Please refer to our Return Material Authorisation (RMA) Procedure here.

I have a question, who do I contact?

Please send your query to [email protected] and our team will help out.

Where are you located, can I pick up my order?

You can place and order for pick up at the below warehouses:

Victoria – 9 Kingston Town Close, Oakleigh 3166

New South Wales – Unit 3, 170 Power Street, Glendenning 2761

Once your pick up order has been placed, our team will advise you when it’s ready to be collected.